Frequently asked questions
WHAT IS YOUR PAYMENT POLICY?
WHAT IS YOUR SCHEDULED AVAILABILITY?
I book projects on a first come, first serve basis. If there are currently no open spots left at the time of your inquiry, you will be notified via email.
WHAT IS YOUR TURNAROUND TIME?
The general design turnaround time is 5-12 business days. If needed, upon availability, I offer a rush design turnaround for an additional $35 per rushed design. Once the initial design proofs are sent over, if any revisions are requested, those revised designs get sent over within 3-5 business days. For print orders, once designs are finalized, the files are sent to the printing company and the production time is generally 5-10 business days. Once shipped, you will receive a shipping notification via email. If you need to expedite your shipping, you can inquire via email.
WHAT HAPPENS IF I WANT TO CANCEL?
If it comes to this, unfortunately there is a no refund policy in place for projects already started. If you want to cancel, and your project has not been started on yet, there will be a full refund provided.
DO I OWN MY LOGO?
Absolutely! You have full ownership of your logo, or any other design service provided. Logo files are provided in EPS, PNG, JPG, PDF formats. Jlenee Creative, LLC retains the layered .psd Photoshop file. If needed, the .psd file to your project can be purchased - inquire via email.
WHAT DO YOU NEED TO BEGIN MY PROJECT?
Once your deposit is received, we can proceed. I request that all clients sent over ANYTHING they want included in their designs, this is including but not limited to; Fonts , Logos - Please provide your logo in .png (transparent background) format. High Quality Photos - I DO NOT work with cell phone, or low quality images. Professional photos only. If needed, I can implement one, or several of my purchased stock photos in your design, Verbiage - Please have the design verbiage clear and concise. Names, titles, wording, etc.
HOW MANY REVISIONS AM I ALLOWED?
For logos, I provide three initial logo design concepts. If any revisions are needed, you receive three free revisions. For any other service, I provide one design proof, and three free revisions. If any revisions are needed after that, there is a $5 fee per each additional revision.
Client receives a 3 revision limit on all digital design Work. If client is not satisfied, there will be a charge of $5 per additional revision request. Revisions include, but are not limited to, fonts, color, sizing, layout.
Billing & Payment
The deposit for project is 50% of total amount of project. Payment or Deposit must be made in full before any work begins. Upon the final approval, The remaining 50 percent is payable to the designer upon completion of the project, and before original artwork is supplied to the client - NO EXCEPTIONS!
Grant Of Rights
JLenee Creative may use Work in portfolio (including, but not limited to, any website that displays JLenee Creative's works). Client has rights to own JPEG, PNG, and PDF files. (This pertains to logo files, social media flyer files, and any other digital files). Files of AI, ESP, or PSD will not be sent to client. Jlenee Creative has full rights to AI, and PSD files.
ALL DESIGN PROOFS ARE PROPERTY OF JLENEE CREATIVE AND SHOULD NOT BE USED WITHOUT PERMISSION OR RE-CREATED BY ANY OUTSIDE ENTITY. The use of any UNPAID design will result in legal action. If client wishes for any draft files not to be shared via socail sites, client must submit a form of disclosure on their behalf requesting for all files to remain private until the official launch date. If a form of disclosure is not submitted, draft files may be shared.
Loss of data
Jlenee Creative will not be held responsible for any loss of client data. The client will not be entitled to any form of compensation from Jlenee Creative in the event of loss of data, therefore it is recommended that the client also takes steps to back up his/her project.
All payments are NON-REFUNDABLE. If any work has commenced, draft files have been shared, etc. If for any reason client decides to cancel project, at any time, refund will not be given. Partial refunds are only given if the designer is responsible for a mishap, emergency, or special circumstance.
Content Misspellings/Missing Information
Jlenee Creative will not be held responsible for any misspellings, absent information, Etc. When proofs are sent, please be sure to review everything and proceed with approving your project. Once finalized and sent, There will be a $5 fee to correct or add any additional information.